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In the face of staff loss, what should the hotel do?

Number of visits: Date:2017-03-02 11:54

Abstract:

At the end of the major catering hotel labor shortage, the face of the loss of staff, the hotel to do? "People-oriented" is "staff as the core", because the hotel to win the market,

  At the end of the major catering hotel labor shortage, the face of the loss of staff, the hotel to do? "People-oriented" is "staff as the core", because the hotel to win the market, must first win customers, and only loyal employees There will be customer loyalty, the hotel's life will enduring. So the cultivation of loyal employees, is the hotel "people-oriented" management of the essence of thinking. Modern international hotel management company experts believe that the effective improvement of the quality of the hotel staff, and to get the best combination and enthusiasm of the maximum play, it should do the following:

  First, strengthen the political and ideological education, improve service awareness

  Modern international hotel management company experts recommend that the hotel staff on a regular basis to carry out targeted ideological and political education and guide the work, so that rational people, to emotional people, the ideological and political work focus on the staff to establish the correct concept , Advocate the concept of arduous pioneering, increase the sense of honor of employees; promote the concept of civilized business, establish a sense of quality, and guide employees to better understand the guests, concerned about the guests, quality service awareness Deeply rooted in the hearts of every employee.

  Second, enhance the professional skills training, improve service quality

  International International Hotel Management Company experts pointed out that the hotel should regularly carry out pre-job training for new employees, foreign language training, fire, medical knowledge training, in-house business series of training, training hotel backbone; to carry out hotel knowledge, courtesy, ceremonies, , Service terms, labor discipline and other special training to improve the hotel staff business operations, comprehensive quality and overall quality of the hotel services to promote the hotel software to improve the staff to a higher professionalism and enthusiasm into the customer service In order to strive for first-class service level laid a solid foundation.

  Third, concerned about employee life, improve the quality of life

  Modern international hotel management company experts stressed that the hotel should not only focus on training staff with good ideological and political concepts and more skilled business skills, but also concerned about employee life. Organize employees to travel. Every holiday hotel should consider arranging the welfare of the staff so that the staff's holiday is more abundant. Bit by bit are dissolved into the hearts of employees, so that the hotel has become a unity from top to bottom, indivisible whole.

  Hotel "people-oriented" the ultimate goal is to make people do their best to use their talents to get their own, so that managers of management activities such as sand-like delicate, subtle and meticulous; service personnel like the sun-like warm, everywhere The So how to achieve this goal, the modern international hotel management company experts have given the following recommendations:

  1, the modern international hotel management company experts pointed out that sand-like management is not only focus on the service line of a single link management, contract, procurement, sales and service to the entire process of all links, must have strict standardization procedures to ensure that all aspects of the work Have to meet the requirements of quality of service, so that the operation of the hotel has a virtuous circle.

  2, sunny service. Guests demand is the eternal theme of hotel services, modern international hotel management company experts recommend that the hotel through the selection of service stars, smiling ambassadors and other activities to encourage employees to really "want the guests to think, the urgency of urgency," in the standard service Based on emphasis on emotional services and premium services. Stressed that the hotel should be quality services as a top priority task, and strive to further improve the quality of service standardization, standardization, procedural and scientific requirements, adhere to the traditional service on the basis of deliberately novelty, promote the characteristics, and strive to achieve nuanced Home to the realm of service.

  In the face of the loss of employees, as a hotel manager how to make a decision? Modern International hotel management company experts stressed that hotel managers should be good at all kinds of effective ways to stimulate the enthusiasm of the staff to professional ethics to regulate their own behavior, so that the hotel's The quality of service continues to extend and improve, so that the courteous service to the guests to bring the sun-like warmth, infected with each guest's heart, in this process the loyalty of employees will naturally be enhanced.

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