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Talking about the Five Consciousness of Hotel Management

Number of visits: Date:2017-03-02 11:56

Abstract:

First, the hotel awareness (corporate awareness)   Every hotel staff should establish a shop Xing Hing, shop bad my shame, I and the hotel a total fate of the idea. So we should love our hotel. Hotel management experts said that the hotel is the fate of all our employees community, that is, to establish a group and collective awareness, "to shop for home" master idea. The specific performance is:

  First, the hotel awareness (corporate awareness)

  Every hotel staff should establish a shop Xing Hing, shop bad my shame, I and the hotel a total fate of the idea. So we should love our hotel. Hotel management experts said that the hotel is the fate of all our employees community, that is, to establish a group and collective awareness, "to shop for home" master idea. The specific performance is:

  1, each employee to deal with things from the overall development of the overall situation.

  2, each employee to obey the work arrangements to mobilize the work of the higher arrangements do not argue not push do not bargain.

  Second, service awareness

  Hotel management experts pointed out that the quality of the hotel (business) life, service is the soul of the enterprise life, the market competition is to provide high-quality services. Conditions for achieving service awareness:

  1, each employee must establish the guests first, service first service policy, to solve the work of monotonous and rigid thinking.

  2, requires each employee in any case, can do the guests first, no matter where and where things can not quarrel with the guests.

  3, all serve the guests, all subject to the guests.

  4, the staff of the full training, to provide standardized, procedural, standardized services.

  5, to provide emotional services, so that guests are at home, home outside the home feel.

  6, to establish the professionalism of all staff professionalism, a clear job, understanding of self-worth, so that guests feel courteous.

  7, all of our work for a person - guests.

  8, every employee should bear in mind the purpose of service behavior: see the guests, I thought guests, ready to serve the guests.

  9, the hotel work policy: subordinate to superior, the logistics obey the front desk, the front to obey the guests, all the guests satisfied

  Third, the source of consciousness

  Hotel management company's senior experts said that the source is the hotel's financial resources, is the source of the hotel's economic benefits.

  1, to make every employee aware that the guests are a source of income.

  2, to respect the guests personality, beliefs, customs, to ensure that the guests of life and property and legitimate interests of the security.

  3, for the sake of the guests, like the guests think, anxious guests anxious.

  4, in the feelings of effort, communication in the mind.

  5, there is no source of no business, as a business, our basic necessities is not guaranteed, so that guests are our food and clothing parents.

  6, the waiter to establish the idea of ​​the supremacy of guests, always protect the guests, respect for the guests everywhere, to provide emotional services, that is, to provide people-centric service.

  7, to establish the guests is always on the idea, as a friendly hospitality industry, he stressed that no matter what the situation, can not have any impolite behavior, the guests complain

  To listen, listen to the guests.

  Fourth, efficiency and efficiency awareness

  Modern international hotel management experts pointed out that all work should be efficiency as the center, to the quality of the fundamental. Improve the effectiveness of efficiency-based, improve the service time limit.

  1, save time and provide efficient service, is the basic requirements of the guests.

  2, to provide efficient and fast-paced service, is the embodiment of the success of hotel management.

  Methods are: 1, punctuality and trustworthiness. 2, with working hours and labor quotas to express.

TypeInfo: Industry News

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